Privacy policy

Privacy and Usage Policy – Dubai Refrigerator Store

Welcome to Dubai Refrigerator Store, and thank you for your trust. By using this website, you automatically agree to all the policies and terms stated herein, and acknowledge your full compliance with the applicable local laws of the Kingdom of Saudi Arabia. Please read this policy carefully as it explains how we handle your data, your rights as a user, and your obligations to the store.


Access the website and agree to the terms and conditions.

By accessing our website or using any of its services, you expressly agree to:

  • Compliance with all Terms of Use and Privacy Policies contained herein.
  • Compliance with applicable local laws and regulations within the Kingdom of Saudi Arabia.
  • You assume full responsibility for any use you make, and for any legal obligations arising from it.

If you do not agree to any part of the policies, please refrain from using the site immediately. All site content is protected by applicable copyright and trademark laws.


Regulatory Law

These terms and conditions are subject to the interpretation and application of the laws of the Kingdom of Saudi Arabia.

By accessing this website, you agree to submit irrevocably to the jurisdiction of the courts of the Kingdom of Saudi Arabia.


privacy policy

First: Our commitment to protecting your data

At Dubai Fridge , we place your privacy and the security of your personal information among our highest priorities.

Therefore, we emphasize that we do not sell, share, or print any customer data to any third party under any circumstances.

When you submit your personal data on our website, we are committed to protecting it by:

  • Using computer systems with limited access.
  • Implementing advanced security measures to prevent unauthorized access.
  • We continuously train our employees on maintaining data confidentiality and safe methods of handling it.
  • Regularly update protection protocols according to the latest standards.

Second: Our use of your data

We collect your information to improve your experience and provide a better service. Data uses include:

  1. Executing purchase orders and processing requests.
  2. Delivering products to the address provided by the customer.
  3. Processing and verifying payments .
  4. Communication regarding services such as inquiries, complaints, and updates.
  5. Analyzing website usage to improve performance and develop services.
  6. Internal security purposes to ensure the safety of operations.
  7. Sending promotional offers and marketing materials when there is prior approval from the client.

You can stop receiving marketing messages at any time via:

  • Change your account settings.
  • Or use the unsubscribe link found within the message.

Third: Your account privacy

We reserve the right to:

  • Service suspended.
  • Account suspended.
  • Edit or remove content.
  • Orders are cancelled in case of violations or exceptional reasons.

Please keep your login details confidential and do not share them with any other party.


Delivery policy

Delivery within Medina

  • All orders within Medina are delivered on the same day .
  • Delivery is available from 8 am to 7 pm .
  • Orders placed after 7 pm will be delivered the following day .
  • Upon delivery, you or your representative will be required to sign an electronic or paper document to prove receipt of the complete products.

If the customer is not at the address:

  • The order is delivered to anyone present on site.
  • His signature is considered as official receipt of the order.

If delivery is not possible:

  • Please contact the customer service team to arrange a new appointment.
  • The company is not responsible for any order that is not claimed within 30 days of the order date.


Prices and product availability

  • Prices and product availability may change without prior notice.
  • In case of a pricing error, the price will be corrected when the order is processed.
  • If the correct price is lower than the advertised price, the lower price will be used for the discount.
  • If the correct price is higher, the customer will be contacted before the order is completed.
  • Dubai Refrigerator Store reserves the right to cancel any order containing a pricing error, even if an "order confirmation" message has been sent.

Orders may also be cancelled after purchase is completed in the following cases:

  • The product is out of stock.
  • Out of stock.
  • Or there are obstacles preventing the processing of the request.


How do we use information?

We use your personal data to achieve the following goals:

  • Complete the purchases.
  • Correct delivery of products.
  • Payment processing.
  • Communicating with customers and resolving problems.
  • Internal statistics for website development.
  • Creating a better shopping experience.


Marketing messages

We send marketing messages that include:

  • Special offers.
  • Discounts.
  • New products.

You have the right to stop sending messages at any time.


Contact us

For any questions or comments regarding policies or privacy, you can contact us directly via WhatsApp:

0548608711